Introduction:

You’ve fought hard to get your IT project approved—navigated the RFP process, earned stakeholder buy-in, and selected your vendor. But once the contract is signed, everything slows down. Or worse, stops. The rep you worked with is gone. Support sends you to voicemail. And no one seems to know who’s responsible. Sound familiar?

The Problem:

According to Gartner, 65% of government IT buyers cite “lack of post-sale support” as a top reason for switching vendors within two years (Gartner, 2022).

Common frustrations include:

• Rotating account reps with no context
• No one accountable for long-term success
• Post-sale abandonment = slow response and internal stress

The Cost:

• Delayed timelines = delayed public service impact
• Staff burnout from managing vendors themselves
• Lost trust in the IT process by leadership

The Solution:

First Response IT assigns a dedicated advisor who becomes your long-term partner. We don’t just sell and disappear. We stay with you post-sale to:

• Coordinate with all vendors
• Track deployment progress
• Own support response times
• Adjust with you as your agency evolves

Why It Matters:

IT touches every department—from 911 dispatch to sanitation—so continuity and accountability are non-negotiable. We act with urgency because your mission matters.

Source:

Gartner. (2022). Government IT Spending to Grow 6.8% in 2023, Driven by Post-Sale Vendor Turnover Trends. Retrieved from https://www.gartner.com/en/newsroom/press-releases/2022-11-14-gartner-says-government-it-spending-to-grow-6-8-percent-in-2023